Company Policy
What is your exchange / return policy?
All exchanges and/or credits must be made within 15 days of shipment. You must have your receipt for any exchange or store credit. Merchandise cannot be altered in way. Exchanges and/or store credits will only be given on items returned in the exact form as when purchased. Original tags must be on merchandise. We will not accept items that have been laundered, that have been worn, or that are not in new condition. All exchanges or store credits are given at the discretion of Accent Uniforms. We will not issue an exchange or store credit on any item marked final sale. Accent Uniforms does not issue refunds on purchases.
Merchandise that needs to exchanged or credited should be sent to:
Accent Uniforms
26170 W. Mary Ann Road
Antioch, IL 60002
Many of our orders are drop-shipped directly from our manufacturers. However, all exchanges and/or returns must be sent to Accent Uniforms. The only way we can issue a credit to your account or process an exchange is when the merchandise is shipped back to us directly at the address shown above.
Shoes can be exchanged within 10 days of shipment. We will not issue refunds on shoes. You must have your register receipt for any exchange or store credit. In order to receive an exchange and/or store credit, shoes must be returned in new condition. Shoes that have been worn will not be exchanged or credited. All exchanges or store credits are given at the discretion of Accent Uniforms. We will not issue an exchange or store credit on any item marked final sale.
Shoes that needs to be exchanged should be sent to:
Accent Uniforms
26170 W. Mary Ann Road
Antioch, IL 60002
When will I receive a confirmation of my order?
After you place an order by means of this site, you should receive an email acknowledgment within one business day to confirm that Accent Uniforms, Inc. has accepted your order and is processing it. The email will contain the details of your order, the itemized and total amounts that will be billed to your credit card, including all applicable taxes and other charges. Please review this receipt carefully to confirm that we properly understood your order. This email will come from brian.dekind@accentuniforms.com, please make sure that your system will accept email from this address. We have had many instances where our customers do not receive this confirmation email because of the spam blockers that they are using. We may also send you follow-up correspondence from bergld@aol.com. Please configure your mailbox to accept email from both of these addresses.
When can I expect to receive my order?
In stock items will be shipped within 3 - 4 days of receipt of your order and payment. We use Priority Mail to ship most of our packages. If an order is temporarily out of stock it may be shipped directly from one of our suppliers and they typically use UPS or FEDEX Ground service. In most cases you will receive your order in 7-10 business days. If an item is on back-order we will ship it to you as soon as it becomes available.
If you need an order for a specific date, please contact Donna at donna@accentuniforms.com to let us know what date you require your order to arrive by.
We do offer expedited shipping services. There is an additional charge for this service and you must select the "Express Shipping" option when checking out with our secure online shopping cart.
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